The first reason the video may freeze is when you try to click ahead in the video to skip sections. While the video loads to the section you are trying to view, there may be some buffering that causes it to freeze while your computer catches up to that section.
Here are some additional reasons the video may freeze:
1. Slow internet connection (you might try restarting your modem)
2. Slow computer speed (computer may need to be restarted)
3. Slow browser (if using Chrome or Firefox, switch to Microsoft Edge or
Internet Explorer. If using Explorer or Edge, try switching to Chrome or
Firefox)
4. If you are using a tablet or mobile device and are using your network,
try switching to WiFi. If you are on WiFi, try switching to your network
(data rates may apply)
5. If you are using a tablet or mobile device, please be sure you are
viewing in a supported mobile environment such as Safari in Apple iOS 10
or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android
OS 4.4 or later.
6. If you are using Windows 10, sometimes the Microsoft updates can cause your computer to run slowly. You may need to wait for your computer to finish updating and then restart your computer in order to continue to view the videos.
If you are still having trouble viewing the videos after applying the above troubleshooting, please contact us via the support form.
