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Category: About Accessing and Viewing the Course (Technical Issues and Problems)

The course was designed to be completed sequentially. In order for you to view the next video section, you must wait until the the current video plays to completion. This usually is indicated when the video fades to black, then the “Complete” button will change color from gray to green. At this point, once you click “Complete,” you will automatically be advanced to the next video.

You MUST click the “Complete” button to advance. If you go out of the current video and try to click the next lesson without marking the current video complete, you will be asked to complete the first lesson to proceed.

If you have allowed the video to play to completion and the screen has faded to black, but the “Complete” button is not changing to green for you to click, then please contact us via the support form.

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We understand choosing what certifications and continuing education to invest in can be challenging with the variety of options. We want to make it easy for you to make the best decision for your practice, which is why we are giving a free handout that lays the foundation of the course and method.

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